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How to Install the anchor kit?
Please check page 4 of the water mat manual here . -
Can I download the Crocpad manual?
Sure thing - click here to download it. -
What is the Crocpad made out of?
Crocpad is made from a high dense high grade premium closed cell foam – all the way through – no inflatable puncture attracting splashmat. The tuff-hide outer membrane treatment provides surface protection while the tear-stop nylon inner rebar matrix prevents rips & punctures. These features are what gives the Crocpad its buoyancy, reliability and most importantly its enjoyability. -
Can I tow my Crocpad behind a boat?
No, never tow the Crocpad behind a boat or water craft. Towing the Crocpad behind any kind of watercraft or boat voids the warranty and possibly result in injury or worse. -
How can I tow the Crocpad mat if I don't have a boat?
Yes, use the Crocpad 30L Sand Anchor Kit Waterproof Dry Bag with rope and floatie is designed to anchor your Water mat, watercraft, kayaks, rafts, floats and paddle boards. -
How do I maintain my Crocpad?
In order to ensure the Crocpad stays in the best possible shape simply unroll your Crocpad and play!. If your Crocpad does get dirty simply wipe off the dirt. At the end of the season simply hose it down , let it dry, and store away until the next season. Keep away from direct sunlight when stored. -
Can I leave my Crocpad out all night?
To keep your Crocpad in the best possible shape we recommend to keep it rolled up when not in use. -
Will sharp objects puncture my Crocpad?
The Crocpad will not deflate as it is made of a high grade closed cell foam but it is not invincible, please keep away from sharp object, stumps or edges. Any of these such as jewelry, fishing appliances or dog claws may scruff or slightly tear the foam surface. If these damages do occur, do not stress as they will not affect the fun, safety of buoyancy of the Crocpad -
Can I jump onto my Crocpad?
As the Crocpad is a floating mat made of foam, it is strongly recommended NOT to jump onto the Crocpad as on impact the Crocpad will become an uneven surface and could tear the mat. -
Will my Crocpad fit on my boat?
The Crocpad is easily transported in a boat, simply roll up the Crocpad and stow anywhere in the vessel. When rolled up the Crocpad will have about a 60-cm diameter and is 1.8 m wide. -
How much does the Crocpad weigh?
The Crocpad unboxed 5.5m weighs approximately 13 kg, the 3.6m weighs 9kg and the 2m weighs 3kg. It is therefore suggested that 2 people move the Crocpad 5.5m when transporting it. -
When will my Crocpad be shipped?
We will ship your Crocpad to you on the next business day if your order is placed before 2pm. -
Refund Policy
If you are looking to return or exchange your order for whatever reason, we’re here to help! Please contact us and we will do our best to assist you. Return and refund requests will be accepted within 30 days of purchase. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. For all other returns, items must be returned in unused condition with all the original inserts and accessories in order to receive a full product refund. Buyer will be responsible for return shipping. -
How to close the water mat weatherproof storage bag?
You can download the instruction manual from this link .
1. Add the water mat into the bag, align the top edges of the bag and squeeze them together
2. Tightly roll down the top of the bag at least 3 times (it is better to roll it down all the way until you reach the water mat, this puts more tension on the closure and makes the seal better)
3. Clip the two middle buckles together &
4. Bend the ends in the opposite direction towards the back, away from the side where you rolled the top down (again this puts more tension on the fold and makes a better seal). Buckle the ends together and you are done