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How to Install the anchor kit?
Please check page 4 of the water mat manual here . -
Can I download the Croc-Pad manual?
Sure thing - click here to download it. -
What is the Croc-Pad made out of?
Croc-Pad is made from a high dense high grade premium closed cell foam – all the way through – no inflatable puncture attracting splashmat. The tuff-hide outer membrane treatment provides surface protection while the tear-stop nylon inner rebar matrix prevents rips & punctures. These features are what gives the Croc-Pad its buoyancy, reliability and most importantly its enjoyability. -
Can I tow my Croc-Pad behind a boat?
No, never tow the Croc-Pad behind a boat or water craft. Towing the Croc-Pad behind any kind of watercraft or boat voids the warranty and possibly result in injury or worse. -
How do I maintain my Croc-Pad?
In order to ensure the Croc-Pad stays in the best possible shape simply unroll your Croc-Pad and play!. If your Croc-Pad does get dirty simply wipe off the dirt. At the end of the season simply hose it down , let it dry, and store away until the next season. Keep away from direct sunlight when stored. -
Can I leave my Croc-Pad out all night?
To keep your Croc-Pad in the best possible shape we recommend to keep it rolled up when not in use. -
Will sharp objects puncture my Croc-Pad?
The Croc-Pad will not deflate as it is made of a high grade closed cell foam but it is not invincible, please keep away from sharp object, stumps or edges. Any of these such as jewelry, fishing appliances or dog claws may scruff or slightly tear the foam surface. If these damages do occur, do not stress as they will not affect the fun, safety of buoyancy of the Croc-Pad -
Can I jump onto my Croc-Pad?
As the Croc-Pad is a floating mat, it is strongly recommended NOT to jump onto the Croc-Pad as on impact the Croc-Pad will become an uneven surface. -
Will my Croc-Pad fit on my boat?
The Croc-Pad is easily transported in a boat, simply roll up the Croc-Pad and stow anywhere in the vessel. When rolled up the Croc-Pad will have about a 60-cm diameter and is 1.8 m wide. -
How much does the Croc-Pad weigh?
The Croc-Pad unboxed 5.5m weighs approximately 13 kg, the 3.6m weighs 9kg and the 2m weighs 3kg. It is therefore suggested that 2 people move the Croc-Pad 5.5m when transporting it. -
When will my Croc-Pad be shipped?
We will ship your Croc-Pad to you on the next business day if your order is placed before 2pm. -
Refund Policy
If you are looking to return or exchange your order for whatever reason, we’re here to help! Please contact us and we will do our best to assist you. Return and refund requests will be accepted within 30 days of purchase. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. For all other returns, items must be returned in unused condition with all the original inserts and accessories in order to receive a full product refund. Buyer will be responsible for return shipping. -
What do I need to become a reseller?
You would need to fill in the application online and meet the minimum requirements below: 1. Existing business with a good reputation. 2. Do not sell any other floating mats. 3. Ready to order an equivalent of 5 Large floating mats. 4. Selling water or outdoor sports/entertainment products. -
How to close the water mat weatherproof storage bag?
You can download the instruction manual from this link .
1. Add the water mat into the bag, align the top edges of the bag and squeeze them together
2. Tightly roll down the top of the bag at least 3 times (it is better to roll it down all the way until you reach the water mat, this puts more tension on the closure and makes the seal better)
3. Clip the two middle buckles together &
4. Bend the ends in the opposite direction towards the back, away from the side where you rolled the top down (again this puts more tension on the fold and makes a better seal). Buckle the ends together and you are done